Customer support officer

Job Detail

Job Duties:

Provide consistent, accurate and timely communication to clients (US based) through verbal and written correspondence
Answer and call new and existing patients to set up appointments and deepen relationships with our client
Respond to clients’ needs by managing schedules and taking care of office related tasks
Maintain client files in their office management systems for processing all transactions
Process daily incoming mail, emails, voice mails and faxes
Processing medical billing/payments if required
Consistent follow up to ensure timely responses
Maintain client files accurately and consistently documenting conversations
Adhering to all other automation procedures
Handle appointment cancellations with care with adherence to guidelines

What we are looking for:

Customer service or sales experience [this is not a sales position]
Bachelors degree (4 year) is required. Preferably in a science field
Ability to organize, prioritize and self-manage workload
Preferably have medical billing experience
Ability to work in a team environment, with a positive attitude and willingness to help others
Able to work under pressure and time constraints
Very strong written and verbal English communication skills

Benefits:

English Fluency Good Communication